Frequently Asked Questions

While there has been a reduction in fuel excise (tax), the underlying fuel price has risen and substantially eroded the benefit of the reduction in the fuel excise. That’s why none of us are seeing a decrease in freight costs at this point.

Not to the same extent as the general public. As advised by our freight providers, freight companies receive a much smaller benefit, around 5.7 cents per litre, compared to 26.3 cents per litre for consumers. This reflects the differences in how taxation works for businesses versus the general public.

Yes. These savings are reflected in the current rates charged by freight providers.

Possibly and we hope so. There are some additional government decisions being considered that could provide further relief. We will pass through any further reductions should they arise.

We’re monitoring the situation closely and will pass on any meaningful cost savings if they come through.

We have improved the security of our accounts which means logging in operates a little differently. Please attempt to activate your account using your email address and entering the automated one-time-pin. If you are unsuccessful, please contact customer service to resolve the problem.

Modern Brands Business Accounts

We offer business accounts for ABN holders.

• Receive 30 day payment terms
• Allow your team to buy directly from our website.
• Easily set up several locations and manage buyers assigned to each one.
  

Sign-up here for Modern Brands business account

To login, you will need your registered email address and a one time pin will be sent to your email.

No, currently we do not sell to consumers.

Orders under $500 will incur a $29.90 freight fee (excluding GST)

You can track orders in multiple ways:

1. We will email you once your order has been despatched, this includes a link to track your order.
2. Login to the website using your email address and track your order from the website.